Fresh Casino Support and Customer Service
Fresh Casino offers complete support to its players in Australia through safe, efficient, and easily accessible channels. Even though the online casino does have a special VIP support system, it does not interfere with the quality of its open customer service. Any website visitor or logged-in user can interact with a live agent every day, at any time.
That quality should not surprise users who already checked the online casino and its catalog of games and variety of payment methods. It is a website and app built to optimize the user experience, and customer service of excellence could not be ignored.
Accessible and Efficient
From the “Contact Us” button on the footer, players can check all the support channels available. At the moment, it is possible to start a chat with a live agent – which is also available from a side menu option – or to drop an email to [email protected].
Players should expect immediate response 24 hours of the day through the live chat, as there is always someone available. The support is carried out in English, and it should not take more than two minutes to have your query solved.
While email communications tend to take a bit longer, Australian players will not have to wait for hours to receive their answers. All it takes is to choose one of the contact channels and say hello to the agents of Fresh Casino.
Using the FAQ Section
Even though there is a complete support system available for players, most answers might be available on the FAQ section of the website. It is also available on the footer, next to the “Contact Us” link. It includes 15 frequently asked questions and the 16th part regarding sports betting.
It takes less than a minute to screen all the questions and answers, saving time when compared to contacting an agent.
Phone Calls and Immediate Answers
While players might find it unfortunate not to have a phone number to call from Australia, that should not hinder their experience. After all, messaging through the chat is as efficient as a calling, and the answers tend to be much more assertive. All it takes is to open and start describing your problem to receive a straight answer with the cordiality you deserve.